Unified Communications

Unified Communications (UC) solutions do exactly what they say on the tin. They provide an integrated platform for corporate communications that encompasses a mix of real-time and any-time channels, making communication easier, enhancing collaboration and improving productivity. UC solutions can be deployed as on-premises solutions or, more commonly, in the form of a hosted service (UCaaS).

Today’s customers have the choice of a broad range of communication options. In fact, the average person in the UK has access to 9 connected devices. Tech-savvy users expect to be able to move seamlessly from one device to another, from one medium to another. A conversation that starts via email may move to a Teams chat or SMS and end up with a phone call or some “face time”.


Whilst the specific technology stack may vary from one customer to the next, the cornerstones of a UC solution are:


  • Voice Over IP
  • Audio/Video Conferencing
  • Messaging

Benefits of UCaaS

Opting for UCaaS has many advantages, not least of which is the elimination of up-front capital investment in hardware and software. Moving your communications to the cloud removes the requirement for an on-premises PBX system and makes scaling up, or down, effortless. Many customers deploy unified communications systems for the benefits of greater collaboration and productivity. UC delivers a consistently excellent user experience across both mobile and desktop devices and is the ideal solution for the modern hybrid workforce.


  • Seamless integration with CRM and corporate directories
  • Greater collaboration with HD audio and video
  • Enhanced customer experience with multichannel contact centre services
  • Integration with other business applications EG: Microsoft 365, G Suite etc


UCaaS also includes a range of money-saving features. As a cloud service it features all the predictability and utility benefits you would expect, plus the ability to make unlimited local and international calls and to provision non-geographic and toll-free numbers.

UCaaS from AdEPT

AdEPT is a leading provider of Unified Communications and Contact Centre solutions to UK businesses. We partner with some of the world’s biggest technology providers to deliver solutions that are tailored to your specific communication needs. Key partners include Microsoft, 8×8 and Avaya.


Key Features

  • VoIP Phones
  • Text Messaging
  • Chat
  • Email
  • Mobile & Desktop Apps
  • Unified Inbox
  • Collaboration Tools

How can we help?

AdEPT empower organisations by uniting their technology, networking and data, providing seamless communication and the confidence to innovate. All underpinned by the latest security. And all with minimal fuss. We are perfectly placed to deliver a service you can trust. You can read more about some of our recent work in this area, by reading our case studies.